Pawsitive Plus is not open for orders yet. This page explains what we can say now, and what we will publish before anyone can check out.
Delivery
Supplier locations, delivery costs, delivery estimates and the countries we will ship to are still being confirmed. We do not currently claim UK stock or UK manufacture.
Before checkout opens we will publish:
- where orders are sent from
- delivery options and costs
- typical delivery times
- how we handle lost or delayed parcels
Prices on the site will be in GBP, and we expect to serve customers in the United Kingdom first. Any wider shipping will be stated clearly on this page and at checkout.
Returns and cancellations
Return arrangements are also still being confirmed and will be published before checkout opens.
When we start selling, customers in the UK will have the rights that UK consumer law gives them. For most goods bought online that includes a right to cancel within 14 days of receiving the order, and further rights if something is faulty or not as described. Any extra goodwill returns policy we offer will be written here alongside those legal rights. We will not try to take away rights the law says you must keep.
Some items may have special rules once they are listed (for example, sealed goods that are not suitable for return if the seal is broken for hygiene reasons). If that applies, it will be stated on the product page and in this policy.
Something wrong with an order
Once orders are open, please contact us as soon as you can if something arrives damaged, incomplete or different from what you bought. We will set out how to do that, and how refunds are paid, before checkout opens.
Questions now
If you have a question while we finish these details, please use our contact form.